Product support emphasis Although there have been many changes in the business over the years, one philosophy has remained constant over the years at RMS. That philosophy is based on providing customers with the best possible product support through responsive parts and service operations
. "Parts and service is a rapidly growing portion of our business," said Sill. "Machines don't last forever. We try to offer a broad range of services designed to keep RMS customers up and running. It's why we
started our Polar Parts division, which supplies used parts to customers who want a less costly alternative to new parts. We've also added personnel and we've invested heavily in training and in field service trucks to allow us to meet the product support needs of our customers."
Based on the same property as RMS Savage headquarters, Polar Parts inventories thousands of used parts for all types of construction, forestry and mining equipment, giving customers a cost-effective repair option.
Strong customer service has been the focus of business at RMS from the beginning. This includes providing customers with, clockwise from the top: a large fleet of fully equipped modern field service trucks that allows field service technicians to make time- and money-saving repairs at customers’ jobsites; a large inventory of parts that total over $7 million; full-service facilities with large shops where skilled and well-tooled service technicians can handle everything from minor repairs to major rebuilds and overhauls.
